Project Management Case Study

The Challenge

A global leader in testing, inspection and certification services (TIC) needed to expand its workforce for a critical military housing inspection project. Seeking specialized project management solutions, the company reached out to CEG.

The Solution

CEG conducted a thorough consultation with the company, taking the time to establish a meaningful partnership that fully understood the company’s unique needs, project details and timeline. CEG also shadowed the company’s employees to gain a comprehensive understanding of the skills, traits and behaviors required of an ideal candidate. Throughout this process, CEG crafted the company’s official purpose statement and tagline. This new messaging was adopted throughout the entire organization and served as a driving force in the recruitment process.

After creating a purpose statement and tagline tailored to the company’s uniqueness, CEG utilized the messaging and its extensive network to recruit highly trained candidates. With these methods, CEG garnered a significantly large recruitment funnel of qualified candidates.

Operating as a seamless extension of the company, CEG then used an in-depth screening process to narrow the recruitment funnel of 1,000 candidates down to 500 and then again to the top 10 prospects. Each candidate was screened to confirm whether or not they were qualified professionals who were not only technically qualified but also aligned with the company’s culture. Of the top 10 prospects that CEG presented to the company, 95% of the candidates were hired and formed into a field team.

CEG then skillfully prepared the candidates through a combination of role-playing, scripted practices and behavioral training. By equipping the candidates with these valuable training resources, CEG helped them shape the skills needed to successfully execute the project and deliver a higher yield than other teams on the project.

Throughout the project, CEG consistently employed Key Performance Indicators (KPIs) reporting to ensure that its team of inspectors operated seamlessly within the company’s project framework. These KPIs included a higher yield of units expected. CEG also created and implemented processes, compensation strategies and other motivational tools to elevate its team further and ensure high-level performance.

The Results

Throughout the project, CEG’s team performed 25% higher in quality and quantity metrics than other teams, delivering a higher yield on the project than any other firm in the country. Three of CEG’s candidates also became project leaders. “The teams that CEG led invested in the training and leadership, and they had a great attitude and approach to the entire program,” said Nestor Benavides, CEO of the company. “Where a lot of other groups struggled with the logistics and complexity of it, they really embraced it and made it part of the fun and the mission.”

The value delivered by CEG is emphasized through its ability to provide tailored solutions. “One of the reasons that CEG has been successful with our company is that they’ve constantly been willing, able and interested in evolving with our needs,” Benavides said. “When you find partners like CEG, it becomes a very long and fruitful relationship.”

May 20

At CEG, we’re committed to providing our clients with the services they need in a safe, conscientious manner. To ensure the safety of our clients and team members, we’ve implemented several COVID-19 safety protocols and guidelines to make sure our inspections can be completed without compromising anyone’s health or safety.

At least 48 hours before each property inspection, our team reaches out to inform clients that we are following the CDC guidelines and provide details on our protocols for protecting the safety of all people involved. Before each inspection, we perform a Self Health Check, stock our vehicles with masks and other safety equipment and disinfect any property that will be brought into the clients’ buildings. During the inspection, we wear protective gear, maintain social distance and thoroughly clean any surfaces we come into contact with.

We look forward to serving you while ensuring the safety and well-being of your team and our own.

Apr 20

Our message is clear – we’re open for business, and our team members want to work. But, as as industry we need to come together and take care of these inspectors during this time. They fulfill a vital role, but they need us to support them through this situation so they can be even better when this all ends.

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